Can office furniture be returned? Can I get a refund for furniture? How money is returned

Everyone wants the purchased furniture to look as pleasant and beautiful as possible in the house. However, it is not always possible to purchase one that matches both in color and shape, and even fits in in size. And it seems that everything was carefully chosen, checked - but still at home it turns out that it’s not right. The question arises whether furniture products can be exchanged.

Can quality furniture be returned?

Often this issue is resolved during the purchase process, when the consumer is interested in whether he can return the product. Or he turns after the purchase, when it is obvious that he simply did not like the product. If the return conditions were not agreed with the store in advance, you should contact.

In the general order, considers the question of whether it is possible to return the furniture to the store if you do not like it. It is indicated that if the purchase does not fit the shape, dimensions, or color, then within 14 days it can be returned for exchange. And many consumers, without having read the statute to the end, are already confidently demanding a refund from the seller.

The article below indicates a specific list, products from which are not eligible for return. Furniture sets and kits are present in this list. That is, if several items were purchased, then returning them will be problematic. If a separate product was purchased, then it can be exchanged.

How to return furniture back to the store within 14 days

The agreed conditions apply to furniture products of good quality. If a factory defect is found on the purchase, then it will not be difficult to hand it over, even if it is a whole set. It is also worth considering that if the dimensions indicated in the documentation do not correspond to those in practice, the goods must also be returned to the store.

However, to simplify the procedure, the buyer should in advance, upon receipt, make sure that there is no marriage, and also in accordance technical parameters. If damage is later discovered, it will be difficult to prove that it was not caused by operation.

The question of whether it is possible to return upholstered furniture is resolved in the same general manner. Separately, it is necessary to indicate how you can return the assembled furniture of good quality. If it was assembled by the buyer, then he must also disassemble it. The presence of a defect, if present, can be photographed. If you just don’t like the product, then it is advisable to return it back with packaging.

Can I return custom made furniture?

Often you want to know if custom-made furniture is returnable. The legislation prescribes that in the case of high-quality workmanship and compliance with the application, the purchased goods cannot be returned. However, if a manufacturing defect is allowed, then the furniture products manufactured on request can be returned.

Usually, conscientious manufacturers themselves take all the necessary dimensions, and also indicate all the parameters of how they will look. It is understood that the client actively discusses the terms of the order and accepts them. Therefore, its return, if it corresponds to the application, but simply did not like it, is not prescribed by law.

Prepayment for furniture - can it be returned?

Separately, it is necessary to indicate the purchase of goods through the online store. Remote purchase of products is regulated. It is understood that if the customer does not have the opportunity to see and test the purchased product, then he has additional opportunities to refuse it.

In practice, it looks like this:

at any time until the goods are delivered, the client can stop the execution of the order;
if a partial or full prepayment has been made, it must be returned with the deduction of funds that have already been spent by the store on delivery;
if the product has already been received, unpacked and tested, the consumer has another seven days to refuse it.

The last point is also relevant if the furniture simply did not like it. However, shipping charges are still subject to a charge.

How to return furniture of inadequate quality to the store?

The question of whether defective furniture can be returned to the store is decided by law in favor of the consumer. It is prescribed that within the first 14 days the client can return a defective piece of furniture, even if it is a furniture set. He can count on the following:

refund for goods;
exchange of a defective model for a new one of appropriate quality;
exchange for another model with recalculation of the cost;
warranty repair;
reduction in the price of the purchased product in proportion to the detected defect.

In the event that two weeks have elapsed, and the marriage was discovered later, then within a reasonable time, the consumer can return the furniture to the store under warranty. However, this situation takes into account significant defects, the elimination of which is either too expensive, or takes a long time, or they continue to appear after each repair.

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It is understood that if the customer does not have the opportunity to see and test the purchased product, then he has additional opportunities to refuse it. In practice, it looks like this:

at any time until the goods are delivered, the client can stop the execution of the order;
if a partial or full prepayment has been made, it must be returned with the deduction of funds that have already been spent by the store on delivery;
if the product has already been received, unpacked and tested, the consumer has another seven days to refuse it.

The last point is also relevant if the furniture simply did not like it. However, shipping charges are still subject to a charge. How to return furniture of inadequate quality to the store? The question of whether defective furniture can be returned to the store is decided by law in favor of the consumer.

Can furniture be returned to the store after assembly?

Can the buyer return the assembled cabinet furniture of good quality if it does not fit in size or color? Please tell me whether the buyer can return cabinet furniture of good quality if it does not fit in size or color, if it is not a set or set (for example, 1 cabinet), if delivery and assembly has already been made. Cabinet furniture is not recommended to be assembled and disassembled frequently, because.
it becomes unusable, and it will not work to sell it to another buyer, because. no one wants to buy such furniture? If there are no defects in the purchased product (household furniture), but it simply did not fit the buyer in terms of size, shape, dimensions, style, color or configuration, the seller (manufacturer) is NOT obliged to exchange the purchased furniture or furniture set for similar goods, but with other specifications, or refund the cost of the returned item.

Is it possible to return furniture to the store - is it subject to exchange and return?

Is it possible to return furniture without defects back to the store? If we figured out the furniture with flaws, now imagine the situation, they brought you kitchen set, but it doesn’t fit in size, you didn’t like the color, style or something else, but I’ll note again that the headset is completely high-quality, there is no marriage in it and there’s nothing to complain about. But you have a desire to return it to the store and collect the money! Well, article 25 of the Consumer Protection Law will help us figure it out and dot all the points here.

This article says that the consumer has the right to exchange goods of good quality for a similar product if the goods purchased from this seller did not fit in color, size, style, size or configuration.

Furniture return (consumer rights)
Return of quality furniture
Return of furniture
Law of the Russian Federation on consumer protection
How to return furniture to the store? Consumer rights
Furniture in St. Petersburg
Can the buyer return the assembled cabinet furniture of good quality if it does not fit in size or color?
Is it possible to return furniture of good quality?
Is it possible to exchange furniture of proper quality if it does not fit in style, size, color or completeness?

Return of furniture (consumer rights) Yes, the Consumer Rights Protection Law states that a consumer has the right to exchange a non-food product of good quality for a similar one from the seller if it does not fit in shape, size, style, color, size or configuration.

Can I return purchased furniture?

Attention

The consumer has the right to return high-quality furniture within a period not exceeding 14 days from the date of purchase. When applying later than the deadline, the seller has the right to refuse the buyer in exchange or return.

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If the size does not fit The return of upholstered furniture that does not suit the buyer with its size is also regulated by the Consumer Rights Protection Law, which states that the buyer can return or exchange furniture in a situation where it does not suit the consumer in terms of size, style, consumer qualities and other reasons. Therefore, the buyer can return unsuitable furniture if the terms and conditions of return are met.

Can I get a refund for furniture?

That is, the meaning of these requirements is to ensure that there are no traces of operation (use) on the product, then everything will go smoothly. But there is one point regarding furniture, because there are quite a few opinions that furniture of the proper quality cannot be returned? According to Decree of the Government of the Russian Federation of January 19, 1998 N 55, which contains the "List of non-food products of good quality that cannot be returned or exchanged for similar goods of other sizes, shapes, dimensions, styles, colors or configurations", the list contains item 8 which we says that "Household furniture (furniture sets and sets)" are non-refundable.
That is this list contains a list of goods of good quality that are not subject to exchange for a similar product or return on the grounds of paragraph 1 of Article 23 of the Law on the Protection of Consumer Rights.

Furniture after assembly is non-refundable

1 Can furniture of good quality be returned?

1.1 How to return furniture back to the store within 14 days
1.2 Is it possible to return furniture made to order?
1.3 Prepayment for furniture - can it be returned

2 How to return furniture of inadequate quality to the store?

Can quality furniture be returned? Often this issue is resolved during the purchase process, when the consumer is interested in whether he can return the product. Or he turns after the purchase, when it is obvious that he simply did not like the product.

If the terms of return have not been agreed with the store in advance, you should refer to the Consumer Protection Law. Article 25 generally deals with the question of whether furniture can be returned to the store if it is not to your liking.

Law of the Russian Federation on Consumer Rights Protection Most buyers are aware of the existence of the Law of the Russian Federation on Consumer Rights Protection, but few know about the Rules of Sale. which protect the seller from unscrupulous buyers who believe that the sellers should and even are obliged to exchange the goods or return the money if they themselves, even if by accident, spoiled the purchased goods or bought not what they needed, they simply made a mistake when choosing the goods. How to return furniture to the store? Consumer Rights Consumer protection cases make up a large part of the daily legal practice of a great many professionals. Complaints about furniture of inadequate quality occupy the first positions in the conditional rating of buyers' claims against sellers.

After we come to the post office and receive a notification, we look at the date in the notification when your letter of claim was handed over to the seller and from this date we count 10 days, if there is no answer, we sue. Conclusions from the article! As you can see, exchanging (returning) furniture, even if it is of good quality, is quite realistic, but as we have figured out, it will not be possible to exchange (return) a set and a set, and if “set” is indicated in the sales contract, or "headset".

And if this is a separate piece of furniture, for example, a sofa, table, chair, armchair, then you can exchange (return) it without any problems. Also, you will not have problems if the furniture was purchased remotely, we considered this situation above, the main thing in this case is that there are no signs of use on the furniture, that is, the presentation is preserved.
Consumer Rights Protection Law" provides the following opportunities:

The consumer has the right to demand that the seller replace the goods of inadequate quality with exactly the same model of the goods without defects;
Require the seller to replace it with a product of exactly the same characteristics but of a different brand, model, or article and require a corresponding recalculation of the purchase price;
The consumer has the right to demand from the seller to reduce the cost of the goods, in proportion to the discovered defect;
Require the seller to immediately eliminate the defects of the goods, because if the buyer has eliminated the defects at his own expense, demand that the seller reimburse the costs incurred by the consumer to correct the defect;
The consumer has the full right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the goods.

Therefore, if you have purchased furniture and found shortcomings (defects) in it, you want to return the money, and they tell you that the furniture is not returnable, you should be misled, this also applies to upholstered furniture and any other purchase contract purchased under the contract. sales. In this case, article 18 of the Federal Law “On Protection of Consumer Rights” applies, which provides for your rights in case of detection of defects in the purchased goods (furniture). In accordance with this article, you, among other things, have the right to return money for furniture, and if the goods (furniture) are large-sized or weigh more than 5 kg, then its transportation is carried out by the forces and at the expense of the seller. Summarizing all of the above, we come to the conclusion that furniture cannot be returned only if it is of good quality, and if defects are found, you can return the money for the furniture.

Today in the Russian Federation there is a special one that describes in detail the list of goods that cannot be returned to the store at the request of the consumer.

The profile law applies to the purchase of household furniture products. Many buyers in this regard have practical questions about the possibility of an exchange or a direct return of purchased items. How this right is exercised in practice, and whether it is possible to return such products back to the store, will be described below.

Grounds for returning upholstered furniture to the store

In accordance with the disposition of the specified resolution, now there is only one reason for the return of pieces of furniture - they must have a defect or be completely of poor quality. Only inadequate quality entitles the formal buyer to declare for an exchange, or for a return receipt of money.

In this case, it is appropriate to talk about the protection of the seller's preferences. Therefore, it is impossible to return upholstered furniture to the store if it does not fit in size, or for any other reason, except for quality. The same applies not only to the size, but also to the configuration, colors, material of manufacture.

Can upholstered furniture of good quality be returned?

If, for example, the purchased furniture is of good quality, then it will not be possible to return it for any reason. The same applies to the possibility of exchange - it is impossible to exchange such a product, because in this case the law completely takes the side of the seller.

The set must be defective as a whole, or some of its items must be of inadequate quality. Features of the return of furniture of good quality are described in the relevant resolution. It will be possible to exchange or directly return the purchased headset back to the salon only at the request of the seller. There are currently no other grounds for terminating the contract.

Can I return upholstered furniture to the store if I don't like it?

Many consumers are sure that they can return purchased upholstered furniture within the standard 14 days. Even if you just didn’t like the purchase, it’s possible to consider suitable ground. The main thing is to meet the formal deadlines. Such an opinion is completely erroneous, because the profile resolution says the opposite, and every subject should know this.

If you do not like the purchase, if it did not fit in size, and for any other similar reasons, it will not be possible to return. The 14-day period in this case will not have legal force. The only proper reason is the established inadequate quality. Only in this case it will be subject to an exchange or a direct refund.

How long does it take to return furniture to a store under warranty?

The warranty period in this case will not imply the possibility of returning the headsets. Here it is appropriate to talk about mechanical damage or technical defects, which will be the reason for warranty repairs.

Only if, in the event of a repair under warranty, it is not possible to eliminate the malfunction (damage / defective), then we can talk about an exchange or a return receipt of money. Here again, one should point out the inadequate quality, which must be established through the ongoing special examination. The actual period must be specified in the warranty card, which is included in the kit after purchase.

How to return upholstered furniture within 14 days and get a refund?

If you did not like it, or if its size did not fit, the cancellation of the previously concluded transaction will not be provided. Within 14 days, for these reasons, it will not be possible to transfer it back to the seller / manufacturer. 2 weeks in this case will not work, and this is directly noted in the relevant resolution (the last paragraph of the document).

You can only send purchased items back to the store if they are of poor quality, and you can do this within a reasonable time. In this case, 12 months are recognized as such reasonable periods.

Can custom made furniture be returned?

There is nothing in the said resolution about the individual order. Therefore, such legal relations are subject to general rules. It turns out that even immediately after the assembly, the transaction can be canceled only if the money is not transferred to the manufacturer. Before buying a product, a formal consumer must carefully inspect all items, and only after that transfer money. Until the transfer of money, an individual order can be canceled without any restrictions.

The third section of the Law "On the Protection of Consumer Rights" establishes that products cannot be returned to the store High Quality, which has a modular design and needs to be assembled.

The option of returning some elements of cabinet furniture that perform a secondary function is not excluded. This article will tell you about what else furniture can be returned to the shopping center, and what to do if the seller does not want to fulfill the legal requirements of the client.

The Law "On the Protection of Consumer Rights" defines the rights of the buyer in relation to the return or exchange of quality products if they do not fit in size, dimensions, style, color or configuration. In this case, the entire amount of money paid for the goods is returned to him in exchange for the purchased product.

In addition to terminating the sales contract, the client has the option of exchanging the product for a similar product, but with more suitable parameters. All this applies to items that do not have flaws or defects.

Everything that is connected with the return of things of inadequate quality, on the one hand, is simplified, and on the other hand, it is complicated by the presence of some formal conventions. It is necessary to start with an accurate study of your rights and obligations as a buyer in order to reasonably defend them.

Custom-made furniture comes with a special service and repair guarantee. Therefore, it is advisable to apply for a replacement during the warranty period.

At the same time, it is also easier to return money for defective products, the possibility of paying for repair work. The applicant has the right to demand a recalculation of the cost of the product due to identified shortcomings and the return of part of the amount for self-elimination of the marriage. But still, the most profitable option is an exchange for a similar product, if it is on sale.

What furniture can not be taken to the store?

In accordance with the Consumer Rights Protection Law, it is prohibited to return furniture belonging to one and two design types: furniture sets and furniture sets. This means that the return of modular products, which are assembled from separate large blocks, is not possible.

Other constructive types, which are integral systems, it is quite possible to return or exchange in a store.

The obligatory conditions for the return include the presence of a receipt, which is a fiscal document and confirms the act of sale in this particular store.

At the same time, the buyer has the right to present weighty claims in the form of:

refund of the full cost of defective products and termination of the fact of sale;
elimination of identified deficiencies at the expense of the selling party;
exchange for a similar product with proper quality;
recalculation of the price of defective furniture, taking into account defects.

How can I donate custom made furniture?

Often, when customers come to a furniture store and choose, for example, a kitchen set, they do not find a product of a suitable color or material. Then the seller offers to make an individual order, which will take time. To do this, a contract is concluded and a predetermined amount of money is paid.

After completing the order, the buyer, having paid with the store, takes the product. But at home, after unpacking, defects are found that cannot be eliminated on their own.

According to the Consumer Rights Protection Law, the buyer has the right to demand from the seller:

elimination of marriage at the expense of the manufacturer or the shopping center;
recalculation of the cost of furniture products, taking into account the nature of the shortcomings and the return of a certain amount;
exchange for another furniture set;
compensation of all financial expenses if the seller delayed the process of eliminating the marriage, or could not do it due to the complexity of the defect.

How does the process in question take place?

When returning defective furniture back to the store, the consumer must take into account the following circumstances:

before transporting the product, it is unacceptable to sign a contract indicating that, for example, there are no defects on the furniture wall. If such an agreement is found, it will be very difficult to return damaged furniture;
if production defects are revealed already during operation (after assembly by its masters), the buyer has the right to demand the return of the full cost of the goods or a full exchange for products of proper quality;
as a result of the delay in the delivery of finished furniture and its assembly, which is specified in the contract, the consumer has every right to demand a reduction in the price of the product and receive part of the furniture as material compensation.

For a refund, it is necessary to provide a receipt as a confirmation of the fact of payment. If it is lost, the seller, in accordance with the Law, has the right to refuse the buyer's request.

But, if the sale and purchase took place no later than one month by the time of return, then the consumer may require to present a cash tape. It displays all information about purchases made by buyers over the past 30 days. In addition, the store customer can use the testimony.

How to return furniture?

The process of returning furniture products includes:

collection of a package of documents, consisting of a civil passport, a sales contract, product instructions, a warranty card and a fiscal receipt;
going to the store to apply for a return;
explanation of the reasons for the refusal of furniture and registration of the necessary documentation.

If the seller does not want to exchange all or part of the furniture, repair or return the money, the buyer draws up a written claim.

Most often, at one of the stages, both parties find mutual understanding, and the seller agrees to fulfill all or some of the requirements of the buyer. If necessary, the goods are sent for technical expertise, which determines the cause of the defects. Basically, a defect in furniture occurs even at the stage of its manufacture or in the process of improper assembly and operation.

In addition, the examination is able to establish the scope of repairs and, accordingly, the cost of the work. If the warranty period has not expired, then the examination is carried out at the expense of the seller. At the end of the warranty period, all costs are borne by the buyer.

Refunds or exchanges will not be possible if the examination establishes that the defect arose through the fault of the owner of the furniture. In this case, all financial expenses for storage and expert checks are borne by the consumer.

In a situation where the buyer conducted an examination at his own expense, and its conclusions indicate that he was not involved in the appearance of defects, and the seller continues to refuse to fulfill the requirements of the client, the latter needs to draw up a letter of claim.

If after that the management of the store does not listen to the arguments of the consumer, then he has no choice but to file a claim with the court.

All documents evidencing the goods and the claim procedure carried out are attached to the claim. Without it, the judge has the right not to start consideration of the statement of claim. Therefore, a copy of the claim filed with the seller and the conclusions of an independent examination will greatly help in satisfying the claims of the buyer.

Usually, the court, after studying all the subtleties of the case, takes the side of the consumer. The latter, if his requirements are satisfied, shall be compensated for all expenses related to the examination and other expenses.